Xfinity internet customer service I only use this for my phone service, Ooma, so I pay 9. Dec 6, 2024 · Congratulations on reaching the 90-day mark with your gigabit internet plan! To redeem your $100 Virtual Prepaid Card, please follow these steps: Check Your Eligibility: Ensure you've maintained the qualifying service for at least 90 days and your account is in good standing. Buy one line of unlimited talk, text, and data from Xfinity Mobile and get a second completely free—only available to Xfinity internet customers. However, if you prefer to speak with someone on the phone you can contact our Customer Service team by calling 1-800-934-6489. Xfinity My Account App. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services! May 30, 2023 · The "To:" line prompts you to "Type the name of a person". Zero service, no accountability, a monopoly that blocks competition in the area. Stream, work, game, and learn with Xfinity Internet today! Dec 20, 2022 · Xfinity’s callback service lets you schedule a time to speak to a Xfinity customer service agent. Press Enter to send it Learn how to use the Xfinity Assistant to pay your bill, track equipment shipments, and troubleshoot your Xfinity devices 24/7. Nov 25, 2024 · @user_5nbx79 We appreciate your time in reaching out to us here on our Xfinity Forums. It’s perfect for those looking for a straightforward, prepaid internet option with no credit checks or long-term agreements. Our team is here to help. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. This line is available 24/7 for general inquiries including billing questions, service issues, technical support, and more. Find a store. Power’s 2023 U. Or, you can send a letter with your first and last name, service address, account number, and phone number to: Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. Their customer service with Xfinity stinks. As you are typing a drop-down list appears. Depending on the issue, where there is a service interruption, down cable drop, no signal to the modem, sending a signal would be the first steps, if the modem is still not online, the Xfinity Assistant would recommend scheduling an In-Home Service Visit. Xfinity Assistant is a chatbot that can help you with various Xfinity issues, such as billing, TV, internet, and more. NOW Internet is a new prepaid high-speed home internet option backed by the reliable Xfinity network to give you a consistent connection at a great value. Not to mention, yesterday in attempt to negotiate a new deal, the lack of communication and terrible customer care over the phone with a Xfinity agent prompted us to Feb 6, 2025 · Guterriez, the customer in Albuquerque, tries to renegotiate her contract every year, but customer service never offers her a deal—which she suspects has to do with the fact that Xfinity is the only high-speed internet provider available in the suburban development where she lives. They are elderly so I would probably help them set it Oct 26, 2024 · There may be a variety of reasons for a service interruption, user_e9i4p5. Our technology and engineering teams work tirelessly to support our network operations 24/7 to ensure network performance and reliability. 0 Accepted Solution If you need immediate assistance for account or service-related issues or questions, including about the Affordable Connectivity Program, please call 1-800-Xfinity for Xfinity residential services or 1-800-391-3000 for Comcast Business Services. Value-wise, Xfinity internet is worth the money. When you narrow the 20 plus to the top 7 Service Providers, Xfinity ranks third behind Quantum Fiber and Check Xfinity availability at your address and customize your plan. I transferred my service on 9/28/23 and still cannot get customer service to give me accurate information, such as what is my current account number! I have made numerous calls and is always referred to chat(no help). The best times to call are typically early in the morning or later in the evening when call volumes tend to be lower. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services! Jul 26, 2023 · Here is a different way to send a private message; Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near Visit your NM Xfinity Store by Comcast at 4601 E Main Street. If you do prefer to call us, you can reach our customer service at 1-800-934-6489. It seems like the Xfinity Internet goes out every couple weeks. It's not just a joke, it's insulting and a mind blowing experience just trying to speak with a live agent. 2 days ago · I wake up to find that my devices have no internet and I have to reboot my modem and router, then everything goes back to normal. Jan 16, 2025 · To speak with a live agent at Xfinity over the phone, you can call their customer service number: 1-800-XFINITY (1-800-934-6489). From the More tab in the Xfinity Home app, click Chat with an Agent. To do so, click on the chat icon located at the top right of this forum Get the most out of Xfinity from Comcast by signing in to your account. If you prefer speaking with a representative directly, you can call Xfinity’s customer service hotline at 1-800-XFINITY (1-800-934-6489). Sep 26, 2023 · We have been a long time loyal customer for well over 15 years to Comcast/ Xfinity. The primary contact phone number for residential customers is 1-800-XFINITY (1-800-934-6489). This is the kind of corporate behavior that enrages consumers. This number is available 24 hours a day, 7 days a week, so you can reach out whenever it’s convenient for you. What are Comcast’s customer service hours? Comcast customer service is available 24/7 for technical support, while billing and other queries typically have specific business hours. Probably the $30/100mbs service. You can also visit a local Xfinity Store to cancel your Xfinity service in person. Residential Internet Service Provider Satisfaction Study, Xfinity ranked below average in the East region, where I live in Rhode Island. Internet charges. Press Enter to send it Dec 17, 2024 · The "To:" line prompts you to "Type the name of a person". The self service options to transfer Xfinity Internet and Xfinity Mobile customers access to Xfinity WiFi hotspots included, others only with NOW WiFi Pass unless special conditions apply. You can also pay your bill via the Xfinity My Account app (Apple and Mar 6, 2024 · Hello, @user_admin2024!Thanks for reaching out by creating a new post about your chat concerns. Hey there, user_5byhb2, thanks for reaching out through Xfinity Forums regarding your internet connection. Oct 10, 2024 · I have went through 3 hurricanes and it is always the same! Xfinity/Comcast does not take these storms serious!!! The electric company has the hard job. The most popular methods include calling the Xfinity customer service number ( 1-877-391-4026 ), utilizing the Xfinity live chat , or visiting the 4 hours ago · I've had a TV + internet plan for years now, but I no longer want the TV part, and would like to upgrade my internet. Jan 28, 2025 · Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Jul 23, 2024 · user_zm3jvo, Thank you for reaching out to Xfinity Support. I have been with Comcast for 7 years and will terminate my account at the end of this year. Oct 31, 2020 · Comcast has the worst customer service I have ever experienced. Please send a Direct Message with your full name and address. There are presently 20 plus telecoms providing services in the Naples Florida area (area code 34104). Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. May 31, 2024 · Customer service is a great reason for leaving xfinity. Easily activate your services and connect in your new home on the day of your move with the Xfinity app. 3 days ago · It does sound like the Xfinity Assistant was working as designed. We are here to assist you with billing, technical support, account management or any other questions or concerns you have. 63 a few weeks ago. Type your message in the text area near the bottom of the window Press Enter to send it Dec 9, 2021 · @user_8b556c Hello and thank you for reaching out over our Xfinity Community Forum. Knowing how to call Comcast customer service can make resolving issues with your internet, TV, or other services much simpler. 95 plus the cost of ooma for my phone service, which is far cheaper than paying for regular phone service. Xfinity internet customers can take advantage of exclusive deals when you switch your cell phone plan to Xfinity Mobile and bundle your mobile and internet service. Nov 7, 2022 · I have had multiple comcast service teams to my home over the past 5 months and still cannot get my internet working reliably day to day. Login to your account at xfinity. 95 a month. 3 days ago · Comcast Internet Service has Flex 4K streaming and hotspot services. I have spent 30 minutes trying to speak with a live agent and continuously get put into an endless loop. Well ever since I’ve used the rental modem I haven’t had 1 good day with internet. The Xfinity app is a powerful tool for managing your services. With the service, which handles Xfinity internet and billing department questions, you don’t have to spend hours on hold waiting for an agent. Regards,-HB Oct 7, 2021 · We would be more than happy to help with any questions/concerns you may have. Xfinity Community Forum 1 Message. Whether you prefer speaking to an agent, using the Xfinity app, or exploring self-service options, Comcast provides plenty of ways to get the help you need. Keeping the services accessible and reliable is more important than ever. I would like to take a closer look at your modem issues and see what we can do to get this corrected.   Customer Care: Comcast Customer Care is available by… Visiting xfinity. You can always reach customer support by calling 1-800-XFINITY (800-934-6489), however our team of experts are also here to provide support for your account concerns as well, and we would love to help you out. Instead, type "Xfinity Support" there. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. Mar 8, 2023 · I am a live person and can help you via Forums. Order internet from Xfinity to get fast WiFi speeds and home internet service. 3. An "Xfinity Support" graphic replaces the "To:" line. Nov 30, 2024 · I’m currently an Xfinity customer and would like to switch to one of the new Xfinity NOW Internet plans. Find outage information for Xfinity Internet, TV, & phone services in your area. It never came back on. Jun 24, 2022 · A user asks how to contact a human being on the phone for their account questions and issues. I am a senior and with low income, I can not afford this price increase. The Xfinity My Account app offers a convenient way to manage your account and get support from your mobile device You may qualify for Internet Essentials if you live in an area where Xfinity Internet service is available and meet these eligibility requirements: Participate in qualifying assistance programs Including the National School Lunch Program, housing assistance, Medicaid, and SNAP. Closed. Xfinity also Feb 11, 2025 · hi my equipment did not include the cable cord See answers to your FAQs about NOW Internet. Wednesday, February 19th, 2025 7:06 PM. And go with other option. It seems Xfinity is doing upgrades to the system. Jun 27, 2023 · You can also contact customer service through the app’s messaging feature. Learn about Xfinity hours, outages, bill payment, service sign up, cancellation, and FAQ. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services! Dec 9, 2024 · My xfinity internet bill just increase from $45 to $75 today, that is a 67% increase. Aug 30, 2023 · Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). Here are the detailed steps to direct message us: • Click "Sign In" if necessary Visit your IL Xfinity Store by Comcast at 2727 W 75th Street. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. . Nov 29, 2024 · Hello, I have been a loyal Xfinity customer for many years, consistently paying my bills on time. Get the most out of your service, troubleshoot issues, even watch help videos. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Using the Xfinity App. , in stadiums or at Feb 29, 2024 · At my current address, I have had Comcast Internet since 2013. Aug 30, 2024 · In a Consumer Reports member survey, home internet customers report poor value, lack of choice for internet, pay TV, and bundled plans.   The link t What people really say about Xfinity. Xfinity offers multiple ways to reach out, ensuring that customers can get help conveniently. If you prefer to speak over the phone you can call us at 1-800-Xfinity (800-934-6489). Comcast/Xfinity does not publish any, just the national 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278) numbers. Customer Care: Comcast Customer Care is available by… Visiting xfinity. If you have a question or a concern about your service, we have several ways for you to reach us. I’ve read through the FAQs and overview articles but would appreciate detailed steps to ensure the process goes as planned. (Sadly, introverts, there’s no Comcast Xfinity email to reach customer support—although you can reach them through text or social media if you prefer Dec 19, 2024 · Customer Service. But the cost for cable and internet service plus the device fees monthly have gotten to high. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Oct 30, 2022 · Xfinity X1 cable customers who have downgraded or disconnected Xfinity Internet service may no longer have access to some X1 internet features. Philadelphia, PA . Xfinity doens’t require a contract for most plans, so it’s a good month-to-month option. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can. 1 day ago · Customer Service. st/35Dr7MH. Aug 28, 2024 · Find a local contact number. Learn how to pay your bill, troubleshoot issues, set up appointments and more with Xfinity. That being said, its ratings were above average in every other region in the country: the North Central region, the South, and the West. Internet Service at Two Addresses. Xfinity also offers a prepaid internet plan, but it’s slow, pricey, and requires a modem purchase—not a great deal. Aug 30, 2023 · Comcast has horrific customer service. Get the most out of Xfinity from Comcast by signing in to your account. Discover how to manage your services, update passwords, pay your bill, view statements, and more. com and click on billing. Recently, my financial situation has changed, and I now rely on Medicaid and SNAP to help manage ex Feb 3, 2025 · Low customer satisfaction ratings: In J. I have tried to reach someone in Customer Service but it always funnels me through the Xfinity Assistant, which is useless garbage. Visit My Account online or download the Xfinity App, the choice is yours. Find out how to reach Xfinity customer service by phone, chat, online, or in person. Now they increased the cost of this 50%. Teammates around the world are working hard every day to make sure we deliver the superior experience you expect and deserve. Shop Xfinity offers, pricing and packages at the right price for your needs today! Jan 13, 2025 · Customer Service. Their AI should be change to [Edited: Language]. Xfinity is the largest internet service provider (ISP) in the U. They even put the poles. I am afraid I can't afford this. Jan 5, 2022 · Thank you for choosing to work with us here online for account support. Xfinity Community Forum. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. Jan 30, 2025 · The "To:" line prompts you to "Type the name of a person". Was your question answered? Please, mark a reply as the Accepted Answer. 2. Sign in with your Xfinity ID Enter your Find information about your rights and how to contact Xfinity. Dec 11, 2022 · Program to lower my monthly bill and amnesy, to forgive the past due balance, explained the xfinty website says If a customer qualifies and enrolls in ACP with Comcast, the 90-day and outstanding debt eligibility restrictions do not apply for the duration of ACP, I was transferred to customer service and after being transferred to billing and Pay your Xfinity bill anytime, on any device. g. 1. I might have to cancel this service with xfinity. D. I was quoted $78. There are a variety of ways to get in touch with a Comcast specialist. It offers: Direct access to live chat; Troubleshooting guides; Account management Oct 17, 2024 · I pay $115 per month for internet and Xfinity won't even tell me when they are going to restore my service, which I count on for my job. Live chat is ideal if you’re multitasking or need quick answers without needing to wait on hold. You’ll see current and past bills here, and can set up autopay for your convenience. I’m looking for guidance on how to transition smoothly without any interruptions to my current service. Who knows Xfinity better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. Jul 10, 2024 · I had Internet until about 12:30 PM on Monday, July 8, 2024. That is absolutely ridiculous. This doesn't seem possible through the plan builder, though. S. Jan 17, 2024 · The "To:" line prompts you to "Type the name of a person". And if you have X1 TV, just press the A button or say "Help" into your Voice Remote. Get in touch with Comcast Business. Xfinity wouldn't allow me to use lifeline to pay for the service. Jan 16, 2025 · I recently inquired about setting up internet service at my apartment, and I was offered a business plan because my address comes up as business unit in the xfinity system (drawback to living in a May 20, 2024 · I am an Xfinity customer that has been forced to put of with there worthless service every day for a week as it goods out and says "no internet connection' and yet unplug power and it reboots after losing ten minutes of a show or game. Official employees and other users reply with suggestions, tips and links to other resources. Jan 30, 2022 · Customer Service. Nov 27, 2024 · To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Jul 5, 2024 · Find the fastest way to contact a Xfinity customer service representative by phone or online. Thursday, December 19th, 2024 10:13 PM. This feature allows you to communicate with a customer service representative in real-time via text. The most straightforward way to reach Xfinity is by calling their main customer service number at 1-800-XFINITY (1-800-934-6489). Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. I know how Nov 26, 2024 · Call the Main Customer Service Number. For future reference, I would recommend creating a new post regarding your question, so it can be more properly addressed, and you can view the steps on how to create a new post regarding a question or concern by clicking here https://comca. Customers without Xfinity Internet who attempt to access these apps/features going forward will see the following upsell message on their TV: "This feature requires Xfinity Internet. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. Type your message in the text area near the bottom of the window. You can also ask questions, get support articles, or connect with a live agent if needed. There are several convenient ways to pay your Xfinity bill. As good as the tv service and internet is, I'll definately be cutting the cord very soon. Usually with the internet essentials program an application is needed. How can I speak to a live agent? To speak with a live agent, call COMCAST and follow the prompts or use the chat option on their website or app. That may be waived since you were part of the ACP program, but the internet essentials team will be able to provide those specifics and eligibility. Slow spe Sep 26, 2024 · user_83y9te - Can you walk me through the steps you're taking? Within the NOW Portal, you can discontinue your services at any time by turning off automatic payments. Press Enter to send it Oct 11, 2024 · You can reach our wonderful Customer Service team through 1-800-Xfinity if you would rather speak to someone, however, we can help with a wide range of concerns from your plan to services! If you would like to continue here, can you please elaborate on the concerns you are having? Visit your CA Xfinity Store by Comcast Branded Partner at 125 E Yosemite Crossing. 1 Learn about reporting issues with your Xfinity services. Dec 20, 2024 · Then I was charged $9. 6 days ago · Whether you’re having issues with your Xfinity mobile service, need assistance with your internet or TV, or simply need billing support, there are numerous ways to reach Xfinity customer service. Lower internet speed. Discover how to optimize your Internet speed and troubleshoot connectivity issues. If you’re looking for fast internet speeds at a good price, Xfinity is hard to beat. You may use our Xfinity Assistant here to chat with a live agent 24/7. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Nov 26, 2024 · One of the most direct ways to get in touch with Xfinity is by calling their customer service line. I tried to go online today to see what other packages are available to me, as an existing customer. Ad-free. In summary, I now associate Xfinity with bad customer service and will be taking my telecom service to one of Xfinity's competitors. I always get electric then 2 - 6 weeks later I get internet! Why you have 4000 electric trucks and only 6 guys for a whole county working Xfinity so it takes them a month. This number is available 24/7 and will connect you with a representative who can assist with a variety of inquiries ranging from billing issues to technical support. Xfinity phone number: Call 1-800-934-6489 for Xfinity customer service. Influence-free. Jul 2, 2024 · Thank you for your feedback, user_tqaslp. Xfinity Community Forum Sunday, January 30th, 2022 9:22 PM. I don't need to pay to get frustrated. 1 Message. To turn off automatic payments, select See details on the NOW home page for your NOW Internet or NOW Mobile services and then select Turn off autopay. Hello, I'm Tom Karinshak, President and Chief Customer Experience Officer at Comcast. Contact Customer Service at (800) 391-3000. How to Contact Comcast Xfinity Customer Service. Get status information for devices & tips on troubleshooting. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. We ask that you post publicly so people with similar questions may benefit from the conversation. May 20, 2024 · I have a family member who may be interested in switching from their ATT DSL to the new NOW xfinity internet. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. NOW WiFi Pass only available on WiFi hotspots that are owned and operated by Xfinity excluding other companies' hotspots including those that offer Xfinity WiFi access (e. 3 days ago · I recently switched from my personal modem to XFINITY XB8 due to the increased from 1000mbps to 2000mbps. You have switched my modem twice and checked the box outside and still no results. Call 1-800-XFINITY (1-800-934-6489) to pay your bill over the phone. Looking to change or cancel NOW Internet? Dec 9, 2021 · Hello there @user_d39772 we have more than a few great pages that will help you set up your new Wi-Fi connection! This page shows you how to use our awesome Xfinity app to set up and activate your new modem and services. Jan 2, 2025 · The internet essentials team is best reached by phone at 1-855-8-INTERNET (1-855-846-8376). We can take care of everything right here through our platform. I was told by Xfinity it’ll be out for another 3 to 7 days. Think I will solder all connections and take cost of the bill Learn how to determine Xfinity service availability at your address. Select "Xfinity Support" from that list. Give your connectivity a boost Get internet and save on your bill when you add Xfinity Mobile on the most reliable 5G network. Customer Service Phone Number 2. Pay online or with the Xfinity app, or discover even more ways to pay with Quick Collect Jan 2, 2025 · I am an Official Xfinity Employee. nke geldrb ldfv bxrg hjels wocw zngv snqi hnscj uuvxtg urglc glsux fejbdabp gsrvjvl mfbgf